Order Processing and Dispatch
Processing Time
Orders are typically processed and dispatched within 1-2 working days.
Delivery Timeline
- Standard delivery within India is expected within 5-15 business days (excluding Sundays and public holidays).
- For urgent delivery needs, customers must inform our team in advance for prioritization. Failure to do so will be considered the customer's responsibility, and no cancellations will be accepted due to delay.
Shipping Policy Details
Combined Shipment
All products in an order are shipped together in one shipment.
Delivery Partners
Orders are securely packed and handed over to trusted delivery partners who deliver the package to the provided address.
Shipping Charges
Within India
Prepaid Orders
Shipping charges apply for orders below Rs.599:
- Order value between Rs.0-Rs.598: Shipping Charges Rs.60
- Free Shipping: Prepaid orders of Rs.599 and above qualify for free shipping.
Cash on Delivery (COD) Orders
COD is available for orders above Rs.599, with the following charges:
- Order value above Rs.599 : COD Charges Rs.60
For orders below Rs.599, both shipping charges and COD charges will be applied.
Additional Charges
- Certain areas, particularly in Northeast India or outskirt areas, may require an extra shipping charge. Customers will be contacted in such cases.
- For certain locations, partial COD may not be available. Customers unable to find the COD option should contact our team to confirm availability.
Packaging
Products are securely packed with bubble wrap and additional packaging for fragile items to ensure they arrive in perfect condition.
Shipping Locations
Mudrit ships throughout India.
International Shipping
Mudrit ships products across the globe. For overseas customers, it is recommended to visit mudrit.co or email us at hello@mudrit.co
Shipping Delay Policy
Liability
Mudrit shall not be held liable for any delays in shipping beyond our control, particularly those caused by third-party courier services.
Refund and Compensation
- In cases of delays not attributable to natural calamities (e.g., rain, floods, earthquakes) where products must be held back to avoid damage, Mudrit offers:
- A full refund of order value.
Late Deliveries
- Late deliveries are considered only after 15 days from the date of placing the order.
Claims
To be eligible for a refund and compensation, customers must submit their claims via email exclusively to hello@mudrit.co.
This policy does not apply to delays caused by natural disasters or other force majeure events.
Contact Information
For any queries related to shipping, please contact:
- Email: hello@mudrit.co
- Phone: 9999406669
Jurisdiction
All matters related to this shipping policy and any associated disputes are subject to the exclusive jurisdiction of the courts of Haryana, India.